How subscriptions work

How Our Subscriptions Work

Our subscriptions automatically renew on your chosen interval to deliver products right to your door.

For instance, starting a monthly subscription charges your card every month and ships your products monthly without needing to reorder.

Pausing or Canceling Your Subscription

You can easily pause or cancel anytime in your customer portal, seen below. The only exception is if you chose a subscription requiring a set number of payments before canceling.

Access your portal through the unique link sent after your first subscription order or by making an account. Inside, view and manage all subscriptions tied to your email address.

How to cancel a subscription screenshot shopify subscription app

Skipping or Rescheduling Deliveries

Inside your portal, use the "Skip Payment" button by each scheduled delivery to avoid that charge. Click "Reschedule" by the delivery date to shift it as needed.

Adding Subscription Products

Easily edit your product selections by clicking "Edit" within the products section of your portal. From there, adjust quantities, remove items, or add new products to your subscriptions.

Failed Payment Processing

If we can't renew your subscription due to a payment issue, you'll receive an email with a secure link to update your payment method, ensuring continuous service.